Size of the room and facilities inside the room were amazing.The size of the bathroom was good for the number of people in the room .could do a not more on wardrobe space, but overall room experience was worth the money.
Lubna
oktober 2024
Very spacious rooms, excellent Wi-Fi, amenities ( toiletries and personal care products) are great and bathroom was superb
Mohammed
november 2023
Beautiful hotel with very helpful staff who offered us a upgrade on arrival when checking in. Cannot fault anything. Location is great.
Tanya
januari 2025
Actually, I gave bit lower rating specially because of staff service was not good on breakfast. Most of dishes emptied and refilled very late. The sitting arrangement was good but due to bad service we didn't enjoyed our breakfast.
Dark
maart 2024
The room was spacious. Location was close to the Gate 37 of Masjid An-Nabawi, for visiting Rawdah which was a plus.
Muhammad
januari 2024
+ plenty of free water bottles in the room + hotel is very close to haram + staff very friendly and helpful + breakfast buffet has 2 floors
Yaser
november 2023
I spent over two weeks at Pullman during the holy month of Ramadan, and I must say, one thing truly stood out—the level of respect and service provided throughout this sacred time. As a client of Pullman for the past three years, I consider myself both loyal and constructively critical, as I have occasionally encountered inconsistencies in their service quality. However, during my recent stay in Madinah, I was genuinely impressed by their exceptional hospitality. The staff showed great respect, and the overall service during Ramadan was commendable. Special appreciation goes to the housekeeping team for maintaining excellent cleanliness, and the Suhoor buffet team for their attentive and high-quality service. Pullman truly made this Ramadan stay a pleasant and spiritually fulfilling experience.
Muhammad1995
april 2025
The staff are very kind, friendly and accommodating. The restaurant manager, an Indian gentleman, upgraded our breakfast because we waited 5 minutes longer to be seated. I felt welcomed like my Nabi would have wanted me to feel. Although I experienced some pushing and inconsiderate behavior from other tourists in Madina, the locals were very welcoming and good-hearted. The little lady at breakfast always greeted us with a smile, and room service was also always on time, if not faster than average room service in other hotels. The WiFi was very stable, which allowed me to conduct business with ease, and there were many quiet spots everywhere to conduct online meetings. Overall, it was a wonderful experience in a city that once welcomed our Nabi with open arms! I love Madina and Pullman Zamzam, which carries the essence of Madina and its hospitality. I will definitely recommend this hotel to family, friends, and business associates.
Joharah
april 2025
The property is a very short walk to the masjid and leads you right towards Makam Rasullulah and Gate 5. The downside to this is for women who have to walk a longer route to get to the Women Area at the back of the masjid. The hotel room was clean and neat. The hotel staff were very respectful and obliged an cleaning requests we had. The meal halls is large and spacious for breakfast. For dinner service, it was only on the Rooftop and is smaller in size. Head for dinner as early as you can after Isyak prayers to avoid the late dinner crowd (if you prefer). Food was tasty and in abundance every day we were there. We were charged $50 riyal a day for parking, which is much less than if charged hourly. You can get the parking pass from the front desk if you need this facility and will be expected to pay cash upfront for the parking pass. The hotel is located on a quieter side of the mosque, so there is no noise disturbance in the room from traffic. This means you can also enjoy ease of walking around the hotel property going to the mosque, shopping or for meals.
Sharim
februari 2025
The location is really accessible from different points and Masjid Nabawi is just about 100 meters walking distance. Staff is thoroughly knowledgeable about the procedures of Masjid Nabawi and very helpful in guiding with luggage and arranging local taxis as well. We had a wonderful experience staying for 4 days in Zam Zam Pullman Madinah and would strongly recommend you guys for people coming to Madinah to stay at your hotel. There were special Eid celebrations with Alaya dance and Arabic singing along with some sweets and confectioneries. Moreover, the staff is very friendly and willing to listen to and understand guest requirements. Mr. Asif and Mr. Saleem from the bell desk were especially helpful with the luggage and providing wheelchair for my mother. Thank you all for taking care of us and ensuring that we had a comfortable stay at your property.
Nowsheen
april 2025